Inochi is a safe and open place where our members can express themselves. Creating positive and inclusive spaces is our number-one priority, our guidelines and policies set out what we do and don’t allow. They set out your obligations as a member and our obligations to you, with regards to your membership and experience at Inochi. We’re committed to these guidelines and we hope you are too. Breaching any of our policies may result in the suspension or termination of your membership, your account being disabled, or other restrictions. Inochi requires adherence to accepted standards of conduct to safeguard the use and enjoyment of Inochi by our members and their guests. You are responsible for ensuring that your guests also abide by the following guidelines and policies.

Membership Values 

To make Inochi a safe and welcoming place, we ask all our members, their guests and our teams to follow our standards of behavior. They are:

Kindness and Respect

Inochi is created to be a place of inclusivity. Inochi celebrates diversity. We do not judge on gender, race, religion, political views, sexuality or physicality. We expect our members and guests to do the same and consider the impact individual views and beliefs may have on others.

Positive Interaction

Respect is fundamental. Our network of members often share stories of kindness and connection they experience within Inochi and the team interactions. We have a collective responsibility to ensure that racist, sexist, homophobic or any form of abusive language is not tolerated.
 

Decent Behavior

A shared understanding of behavior is essential to creating a safe and welcoming time at Inochi. Having fun is always encouraged; being over-familiar or inappropriate is not. If you or your guests are found abusing alcohol or drugs at Inochi, or behaving in a way that upsets other members, action will be taken.

Respecting Privacy

In view of the fact that Inochi is a private space away from the general public, members and their guests should be mindful of approaching people who may deem it as unwanted attention and may not wish to be disturbed. Doing so may lead to suspension or termination of membership.

Inochi Member Pledge

Inochi is a space for its diverse community and teams to find connection, regulation, and inspiration. Inochi is a safe, friendly home away from home for everyone. We operate a zero-tolerance approach to any social bias and discrimination, and expect the same from those with Inochi member accounts.
 

Share With Us

We’re inspired by the diversity of our members. If you have a negative experience, we ask that you let us know immediately, so we can take appropriate action. Speak to the manager on duty, anyone on the membership team, or contact us at inochiteahouse@gmail.com

Membership Rules

Access

Inochi is accessible only to members, and their guests on Tuesdays and Thursdays during all operating business hours. You are given five guest passes per month to use. Guest passes do not roll over to the next month if they are not used. You can bring one guest per visit. 

Technology

We do not allow laptops or tablets of any kind on Thursdays during all business hours. We encourage human to human interaction, networking or introspection during this time. Photos, videos and cellphone use is permitted at all times within the main teahouse seating and bar area. No cell phone use or technology use of any kind is permitted within the private tea room. 

To protect the relaxed atmosphere within Inochi, you may not take or make phone calls or video calls and phones should be on silent mode. All audio outputs from all devices  must only be played through headphones and should not be audible to any other Inochi members or guests present.

Entering and Leaving Inochi

All members and their guests are asked to respect our nearby residents by being quiet when entering or leaving the premises, or while in the surrounding area. Please also be respectful when driving to or from premises.

Inochi Environment

Inochi is designed to be a regulating, upscale space. Members and guests should be mindful of their demeanor when at Inochi and how they dress in order to maintain this intentional environment. 

Privacy and Confidentiality

Inochi management and all staff members adhere to the strict confidentiality standards, and pledge to maintain all records and personal information concerning you and your guests in the strictest confidence. While networking and community connection is encouraged, you and your guests must not approach others with intention to solicit or disturb. Inochi operates a strict no-press policy. You will be held accountable if you or your guests disclose or identify any Inochi members or guests who are in our spaces, whether in any press or social media, including Facebook, Twitter, Instagram, TikTok and on personal blogs. Similarly, you and your guests must refrain from identifying or describing any person, private hire, or event occurring in our spaces unless obtaining specific permissions to do so.

Inochi Branding Rights

Members and their guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of Inochi and its affiliates without obtaining the specific prior written approval of Inochi as to the specific use.

Members and their guests may not produce, use or create, or authorize others to produce, use or create the Inochi Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations and email messages) that utilize the Inochi marks without Inochi’s prior written consent. 

Children

All our spaces are designed for adults, but aim to be child-friendly. Please be considerate of others when you bring any children with you and ensure they are not left unattended at any time. Please remember that your children are your responsibility at all times when present in our spaces and they count as part of your guest allowance.

Amendments to the Rules

From time to time, Inochi may, in its sole and absolute discretion, amend our membership rules in the best interest of our members, guests and/or employees. Please be aware that such amended rules shall apply to you at all times. 

Membership Details

Your Membership Application

By completing and submitting your application for membership through the Inochi website, you agree to be bound by our membership policies and guidelines.

The Membership Committee meets quarterly and makes the final decision on who shall become a member of Inochi. If you are selected you will receive a welcome letter to the email provided on your application form. Your annual membership will commence on the date your acceptance letter email is sent.

You are free to withdraw your application at any time. Should you wish to do so, please contact our membership team at inochiteahouse@gmail.com.

Food & Drink

As a member you have access to preferred rates on food and beverage prices excluding alcohol and limited availability seasonal beverages. These rates are available all opening days, during all operational hours. To receive a preferred rate on your total bill, please present your membership account details to your server. Exclusions may apply.

Guests

If you would like to bring a guest with you to a members only day, they are required to fill out the guest form online. You are permitted 5 guests total per month, and can bring in one guest per visit. Guest passes do not roll over to the next month if they are not used. Your guest must not be separated from you within any of our spaces and they will not be allowed to remain there after you leave. Please be aware that during certain times we may have to restrict access to specific areas within our spaces (for example, due to social distancing or during private hire). A member’s guests may not enter Inochi without that member being present. You will be responsible for ensuring all guests follow all our Inochi rules and policies. Members are responsible for ensuring that their guests follow all rules and policies, even when the member is not in the company of their guests, and a member may face suspension or termination of their membership if their guests violate such rules or policies.

Membership Renewal

Initial membership is for a minimum period of six months and renewable thereafter on an annual basis. Membership renewals are not automatic and are reviewed by our Membership Committee on an annual basis. Their decision is final and without appeal.

Membership Database

It is important for us to have your current payment and personal details in our membership database. By becoming a member of Inochi, you agree that we can hold your details and to use in connection with your membership. If your personal or payment details change, please update them via your membership account page. 

Membership Payment

Upon approval or renewal of your membership, your membership fees become payable immediately. By providing us with your payment details, you accept and agree to being charged with membership fees in the form requested by Inochi upon your application being approved or renewed. It is within our discretion to amend our membership fees at any time, and we will notify you in advance if there are to be any changes to the amount, date or frequency of the payment of your membership fees. 

*Failure to pay the membership fee within one month of the due date will result in the member not being admitted into Inochi during member only days, and the membership being terminated.

Resignation of your Membership  

If you have selected monthly, quarterly or annual payment and choose to resign your membership (or your membership is canceled part way through the month), you will still need to pay your membership fees throughout the remainder of your contracted term. 

Digital Membership Cards 

Your digital membership card must be scanned at the door to gain entry at Inochi during members only days. Members should also expect to be asked to present their digital membership card when they sit down to eat or drink, or if they open a bar tab in order to receive their preferred pricing. Where any member allows their card to be used by a non-member, such non-member shall be denied access to or removed from the premises, and the member whose card was used may face suspension or termination of their own membership. Please notify us immediately if your membership card is hacked or stolen.

Under 30 Membership

Inochi members accepted on or before their 30th birthday will enjoy the benefits of a reduction on the membership fee until their 31st birthday, alongside other special rates and events. All details can be found at inochiteahouse.com. If your application is not accepted on or before your 30th birthday, the full membership fee will apply. 

Disciplinary Procedure

Conduct by a member or guest that is prejudicial to the reputation and character of Inochi may result in suspension or expulsion of such member or guest. An expelled member may not return to Inochi at any time. A refund of the expelled member’s subscription will be at the discretion of Inochi. Any member or members who willfully remove, damage or destroy any property belonging to Inochi, or to members or guests on the premises of the Inochi, will be liable to expulsion and/or suspension or termination of their membership.

Every member binds themselves to abide by the rules, policies and guidelines of Inochi at all times. If Inochi considers that any member’s (or their guests) conduct either inside or outside of Inochi premises is, at its absolute discretion, contrary to the interests of Inochi, Inochi may with immediate effect expel the member or guest from the premises, and/or suspend or terminate that member’s membership without having to give any reason to such member or guest. If a member is placed on suspension for any reason, Inochi reserves the right, in its absolute discretion, to charge and collect such member’s membership dues and fees during such period of suspension, should they so arise. 

Membership Behavior Committee

Membership Review

Members who don’t follow the values and standards of behavior risk their membership being reviewed by the Membership Behavior Committee. This could result in your membership being suspended or revoked. Members are also responsible for ensuring that their guests follow these same rules, and if these are violated the same repercussions will apply to the member.
 

The process for this is as follows:

An incident involving a member or their guest(s) either happens at Inochi premises, an offsite event, or in circumstances that may affect our Inochi community.

The membership team reviews the incident and sources witness statements.

The membership of the member(s) involved is paused while this investigation is happening.

Once all the facts have been reviewed, the Membership Behavior Committee decides on a final decision.

This decision is communicated to the member(s) and they are either given a caution, or their membership is suspended or terminated...

Interpretation of the Rules

In the event of any dispute arising as to the meaning or interpretation of these rules, the matter shall be referred to the Membership Behavior Committee, whose decision with respect to your membership account shall be final and without appeal. These rules shall be governed and construed in accordance with American law and each individual with an Inochi member account agrees to submit to the exclusive jurisdiction of the courts of the United States.

Inochi Friends 

Inochi Friends is our referral program that credits your account for each person who signs up, and gets accepted into the Inochi Membership. Members are welcome to propose new applicants to join Inochi. Application forms are available at (inochiteahouse.com/membership-application).

For each Inochi Friend that successfully applies and is accepted as an Inochi member, you will receive cash credit to your account, to be used for any food, beverage, event, tea ceremony or merchandise of your choosing. Your Inochi Friend must add your current and correct details, that match what we have on record, in the Referral section of their application for you to receive your credits. 
 

Credits

Credits can be found on your Inochi member profile and do not expire. They can be used for all Inochi offerings and can be used all days of the week. If your membership is terminated, you forfeit your credits and they can no longer be used at Inochi. 

Community Guidelines

• Inappropriate content: we do not allow any content that shows, depicts or describes nudity, sexual acts, the offering of sexual services, sexual arousal, and/ or sexual objectification.

• Intellectual property and data protection: we ask you to ensure that you have the rights and consents (including any third-party intellectual property and proprietary rights) that you need to create content at Inochi and digital spaces as well as rights and consents for both you and us to share the content on your channels or ours. If any other individuals appear in any content you create, we ask you to ensure that they are at least 18 years of age and that you have obtained their consent to show their personal information and/ or image in the content.

• Inochi Tea House: we ask you to ensure that any content you produce, connections you make or conversations you have do not harm, defame or damage the Inochi brand in any way.

• Illegal content or behavior: we don’t allow support, praise or promotion of political or religious agendas, terrorism, organized crime or hate groups. We also do not allow you to sell or offer firearms, drugs or offensive weapons. Any other illegal behavior, communications or content in Inochi or digital spaces is strictly prohibited.

• Hate speech, bullying and abuse: we do not allow threats of violence, hateful, defamatory or derogatory words or speeches or the targeting of private individuals. We do not allow attacks or abuse based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability or disease.

Help us keep everyone safe: if you see or hear something at Inochi or digital spaces at any time that you think may violate our Community Guidelines, please let our team know at inochiteahouse@gmail.com

CONTACTING US

 Should you have any questions regarding your membership and/or our policies, please contact us at inochiteahouse@gmail.com